Privacy Policy

Effective date: 1st day of May, 2022

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www.expressplumbingandheating.ca (the "Site") is owned and operated by Express Plumbing & Heating Inc. Express Plumbing & Heating Inc can be contacted at:

info@expressplumbingandheating.ca
(403) 356-1111
Bay 1, 4621 63 Street; Red Deer, Alberta, T4N 7A6

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Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;

Use of collected data;

Who has access to the data collected;

The rights of Site users; and

The Site's cookie policy.

 

This Privacy Policy applies in addition to the terms and conditions of our Site.

 

Consent
By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and

The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
 

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

IP address;

Location;

Hardware and software details;

Clicked links; and

Content viewed.

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Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

First and last name;

Email address;

Phone number; and

Address.

This data may be collected using the following methods:

Contact forms; and

Quote requests.

 

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

Statistics; and

Website optimization.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication;

Appointment creation and reminders; and

Marketing.

 

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

Marketing agency; and

Marketing agency partners.

We may share the following user data with third parties:

Links clicked on website;

Page views; and

Time on site.

We may share user data with third parties for the following purposes:

Targeted advertising;

Website optimization; and

Marketing.

 

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

 

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;

If it is required for any legal proceeding;

To prove or protect our legal rights; and

To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

 

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
 

How We Protect Your Personal Data
We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organizations who do the same. We will not use personal data that you provide to us in a manner inconsistent with the purposes for which you provided it to us.

We do not sell, rent or lease personal data.

We work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. When possible, encryption is used, both in transit and storage. Access controls within the organization limit who may access information.

As necessary in connection with the above purposes, your personal data may be transferred to our authorized third-party service providers and partners. We conscientiously select and review authorized third parties when possible and review their privacy and security policies. These authorized third parties may be engaged in, among other things, technology support, and outreach campaigns.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

International Data Transfers
We transfer user personal data to the following countries:

USA.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

 

Children
We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

 

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Shawn Groulx
info@expressplumbingandheating.ca
(403) 356-1111
3, 4676 61 Street; Red Deer, AB, T4N 2R2

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How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email.

 

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and

Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

Monitor website engagement for the purpose of website optimization; and

Monitor user preferences to tailor advertisements around their interests.

 

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

 

 

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Shawn Groulx, at:

info@expressplumbingandheating.ca
(403) 356-1111